At MarScents, we appreciate your purchase and strive to ensure that you have a delightful shopping experience with us. However, if for any reason you are not completely satisfied with your order, you may return it for a refund, store credit, or exchange.
Please review the following guidelines for our return process.
Returns
- Returns must be postmarked within 7 days of the original purchase date.
- All returned items must be in new, unused condition, with all original packaging, tags, and labels intact.
- Items showing signs of use, damage, or alteration may not be accepted for return.
Return Process
To return an item, please:
- Pack the product securely in its original packaging.
- Include your proof of purchase or order confirmation.
- Ship your return to the following address:
Return Address:
F.B.Area Block 15 Karachi (Shop No. 2)
Refunds
Once we receive and inspect your returned item, we will process your refund or exchange.
Please allow up to 7 business days from the date of receipt for your return to be reviewed and processed.
Refunds will be issued using your original payment method unless otherwise requested.
Exceptions / Non-Returnable Items
Certain items may not be eligible for return, including:
- Used or opened perfumes
- Items damaged due to misuse or mishandling
- Promotional or discounted items (unless defective)
If you received a defective or damaged product, please contact us immediately to arrange a replacement or refund.
Customer Care: +92 313 2008137
Email: support@marscents.com
Questions
If you have any questions or need assistance with your return, please reach out to us:
Contact: +92 313 2008137 Email: support@marscents.com