Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Karachi orders are delivered within 1 to 2 working days. For other cities across Pakistan (Lahore, Islamabad, etc.), delivery usually takes 3 to 5 working days.
We offer FREE Shipping nationwide on all orders above Rs. 2,499! For orders below Rs. 2,499, a flat delivery charge of Rs. 200 applies.
As soon as your order is dispatched, we send a SMS and email containing your Courier Tracking ID (TCS, Leopard, or CallCourier). You can use this link to track your shipment in real time.
Yes, if your order hasn’t been dispatched yet. Please contact us immediately via WhatsApp or call us with your Order ID to update your details.
We accept Cash on Delivery (COD) all over Pakistan, as well as direct Bank Transfers, JazzCash, EasyPaisa, and Credit/Debit Cards.
Currently, MarScents delivers exclusively across Pakistan.
If you need to swap an item
Returns and Exchanges
We offer a hassle-free 7-day Exchange Policy. If you receive a damaged bottle, wrong scent, or are unsatisfied with the fragrance quality, you can request an exchange within 7 days of delivery.
Don’t worry! Take a quick photo or video of the damaged item and share it with us on WhatsApp. Our team will send you a fresh replacement bottle immediately free of cost.
Our perfumes are crafted with high concentration oils (Eau de Parfum grade), designed to last between 8 to 12 hours on skin and clothes depending on the weather and application.
You can add our 5ml Tester / Sample Vials or Pocket Perfumes to your order to sample our signature scents before opening full bottles.
You can reach us instantly via WhatsApp, call us at our helpline, or send an email. Our support team is active Monday to Saturday from 10:00 AM to 8:00 PM.